Terms and Conditions
Terms and Conditions – for face-to face, phone & online therapy
PRIVACY
Your information with us will be stored securely in accordance with the data protection act and GDPR 2018. In this regard, we are registered with the Information Commissioner’s Office – registration number ZB490674 – and adhere to their rules and guidance.
All information shared with your therapist will remain confidential within their practice and will only be disclosed with your consent, except where they believe there may be a risk either to yourself or others, or where there is a legal duty of disclosure.
Your therapist has case supervision with a supervisor where a broad outline of your case may be discussed, as part of the supervisory process. This supervision is mandatory for all therapists, no matter how experienced they are.
THERAPY FEES
Cost
Cost of therapy: To be agreed with the therapist. The session fee is subject to revision from time to time. At least one month of advance notice will be given of any increase.
Payment
Payment must be paid by bank transfer. Cash or cheques cannot be accepted.
Payment must be made BEFORE THE SESSION
Cancellations
If you cannot attend an appointment for any reason, please phone/text us (07507 711973) as much in advance as possible and leave a message. Alternatively, you can email us at info@here2talk.co.uk.
We have a 48 hour cancellation policy. If you fail to attend a session or cancel the session without giving at least 48 hours notice, then the FULL FEE FOR THE SESSION must be paid.
OUTCOME MEASURES
Your therapist uses various measures in order to gauge your response to treatment. If you are happy to do so, you may be asked to fill out some brief questionnaires before and after therapy sessions. These questionnaires help the therapist understand your needs, your past and present strengths and how best to help.
Your personal details and the information from the questionnaires will be treated as strictly confidential and in accordance with the terms of the Data Protection Act 2018 and GDPR 2018.
NOTES REGARDING TELEPHONE & ONLINE THERAPY
Evidence indicates that online sessions can be just as effective as face-to-face therapy. Telephone (audio only) and online (video and audio – which we can offer via ‘Zoom’ and ‘Microsoft Teams’ platforms). Use of these platforms adds an element of insecurity in relation to the confidentiality of information that is beyond the control of both yourself and the therapist.
COMPLAINTS
We are bound by the the code of ethics and conduct of the British Psychological Society – membership number 016977, by the legal body which is the H.C.P.C. - registration number PYL16294, and also by the Code of Ethics of the National Counselling and Psychotherapy Society - membership number NCS23-03555 (link to NCPS code of ethics)
If you are dissatisfied with our service - any complaints should be directed to the British Psychological Society - here